At Zack Wear, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.
Returns
- You can return your items within 14 days from the date of delivery.
- The items must be unused, in their original packaging, and in the same condition as when you received them.
- Items that are not eligible for return include those that are worn, washed, or damaged.
- To initiate a return, please contact our customer service at [email protected] with your order number and the items you wish to return.
- Once we receive your return request, you will be provided with instructions on how to return the product.
Refunds
- Refunds will be issued in the original payment method (excluding any shipping charges).
- Please note that we do not offer cash refunds, only store credits for returned items.
- Refund processing time is 7-10 business days after we receive the returned item and confirm its condition.
- If your return is approved, you will receive a confirmation email, and your store credit will be issued.
Non-returnable Items
Certain products, such as sale items or those marked as non-returnable, cannot be returned or refunded. Please carefully review the product details before making a purchase.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. We do not charge additional fees for exchanges, but you are responsible for return shipping costs.
Shipping Costs
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item or defective product).